As of 4.30.18, we are retiring the Nike+ FuelBand, Nike+ SportWatch, and additional older technologies. Find out what this means for your NikePlus data and download the NRC and NTC apps to continue to track your progress.

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    Nike+ Connect has lost communication to your Nike+ FuelBand

    Last Modified
    9/5/2015

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    If you receive a message that "Connect has lost communication to your Nike+ FuelBand while a firmware update was in process...", please follow the steps below.

    Connect has lost communication to your Nike+ FuelBand

    1. Unplug your Nike+ FuelBand and plug back in.
    2. If the error message reappears, unplug your device and perform a factory reset.
    3. If still unsuccessful, try a different computer with Nike+ Connect (if available).
    4. If the above steps do not resolve the issue, please attempt the Code 52 troubleshooting steps.

    Which FuelBand do I have?

    Do I have a FuelBand or a FuelBand SE? Look inside your band to find out.
    FUELBAND SE
    FuelBand