As of 4.30.18, we are retiring the Nike+ FuelBand, Nike+ SportWatch, and additional older technologies. Find out what this means for your NikePlus data and download the NRC and NTC apps to continue to track your progress.

Support Home
All Products

App & Device Support

    Code 52-11: "Nike+ Connect was not able to connect your FuelBand SE."

    Last Modified

    How helpful was this article?

    5 / 5
    Rate this

    Thanks for your feedback.

    If you receive a Code 52-11 dialogue box when you plug your FuelBand SE in to your computer's USB port, here are some troubleshooting steps we'd like you to try:

    1. Click the Quit button in the dialogue box.
    2. Remove your FuelBand SE from your computer's USB port. After a moment, re-connect it to the same USB port.
    3. If Code 52-11 persists, retry step 2 twice more.
    4. If Code 52-11 still persists, please download and install the latest version of Nike+ Connect and then retry.
    5. If Code 52-11 still persists, please try the following steps:
      • Remove your FuelBand SE from your computer's USB port.
      • Hold down the button on your FuelBand SE.
      • While holding down the button, plug the FuelBand SE back in to your USB port.
      • Continue holding the button down for an additional 3 seconds, then release.
      • Follow the prompts to upgrade your firmware.
    6. If Code 52-11 continues, please factory reset your FuelBand SE.
    7. If Code 52-11 still persists and you have the option to try a different computer, please do so. Note: Once Code 52-11 has been resolved on an alternate computer, you should be able to connect your FuelBand SE to the original computer successfully.

    If troubleshooting proves unsuccessful, please contact us.

    Which FuelBand do I have?

    Do I have a FuelBand or a FuelBand SE? Look inside your band to find out.